What do you do at Pinnacle? I am an Operations Support Partner for Pinnacle and Rollings Funeral Service. I work closely with Rollings regional managers, James Mullikin and Mark Forney, and Pinnacle’s V.P. of Business Optimization & Integration, David Trivette. I will be partnering with these regional managers and locations in multiple markets to lend support in all things administration and case management, planning and implementing special projects, training, and integration of new acquisitions.

What are you known for professionally? I am known for my wide range of experiences in funeral home management. This has given me the opportunity to better understand the needs of funeral directors, so they can better serve their families.

Who have you worked with in the past? I was fortunate to begin my career with D.O. McComb & Sons Funeral Homes in Fort Wayne, Indiana and then transition to SCI. With the acquisition of D.O. McComb & Sons Funeral Homes in 2016, I became part of SCI’s Operations Team as the Care Center Manager and oversaw a 2,000 call volume Care Center in the Fort Wayne SCI market. I served as Director of Business Operations for Inman Shipping Worldwide from 2018 to 2021, overseeing the logistics of the call center, Service Provider network and International Team. Prior to joining the Pinnacle team, I was the Office Manager for FairHaven Funeral Home in Fort Wayne, Indiana.

What most excites you about your work & the contribution you can make? I am passionate about being able to continue to serve funeral homes in our industry. I’ve had the opportunity to serve funeral homes from behind the scenes, from business to business or by directly facing families. I enjoy knowing that funeral directors can make wise business decisions and serve their families to the best of their abilities.